Production-grade Support SaaS

Support that answers from your knowledge base and turns conversations into revenue.

Support Agent is built for teams that need measurable outcomes: fewer repetitive tickets, faster support replies, and stronger conversion from every customer conversation.

Core Capabilities

Everything needed to run and sell AI-support as a production SaaS product.

One-line widget install

Add a script tag to your website and start handling customer questions from your own KB.

Cited answers

Each response is grounded in sources, with confidence and traceable citations.

Team control panel

Manage sites, sources, conversations, roles, and limits in one dashboard.

SaaS-ready billing

Commercial Starter/Pro/Business plans, usage limits, Stripe checkout, customer portal, and webhook processing.

Secure multi-tenant model

Workspace isolation, widget origin allowlist, and re-auth for sensitive actions.

Operational visibility

Structured logs, Prometheus metrics, queue-backed ingestion, and production deployment.

Fast Launch

Three steps from zero to a working assistant on your website.

  1. Create a workspace and site in the dashboard.
  2. Add FAQ/docs sources and wait for ready status.
  3. Embed the widget script and validate answers in Conversations.

Technical Foundation

Backend: FastAPI + PostgreSQL/pgvector + Redis queue. Dashboard: Next.js. Widget: TypeScript. Architecture is designed for multi-tenant production operations.

FastAPIPostgreSQL + pgvectorRedis / RQNext.jsTypeScript WidgetStripe BillingPrometheus